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Payment Terms
Invoices are due in accordance with the payment terms agreed upon with the customer and as stated on the invoice.
Invoices not paid by the due date will incur a late payment fee of 5% of the outstanding balance, assessed immediately after the due date.
If payment is 21 days or more past the due date, a late fee of 10% will be applied on the outstanding balance.
A returned check or failed payment fee of $200, plus any bank fees incurred will be charged to any returned or rejected payment.
Payment terms may be modified at any time based on customer's payment history and account standing.
All late fees, charges and returned payment fees are "due upon receipt"
Invoice Communication
All invoices are communicated via email.
For international shipments, in addition to email invoice communication, hard copy invoice is included with the product shipment.
International Wire Transfers and Intermediary Bank Fees
Please confirm with your bank if they need a US intermediary bank for wire transfer, if so, please add the intermediary bank fee to your
order total.
Your order total (Invoice Total) does not include intermediary bank charge, and this charge is at customer's cost.
The intermediary bank fee is not deducted by our bank.
Please instruct your bank to code line 71A (details of charges) as "OUR" . This will prevent any intermediary bank fee from
being deducted from invoice total.
We will ship the order only after the invoice is paid in total.
Product Use / Disclaimer
All our products are designated "Research Use Only (RUO)". It is not for diagnostic or therapeutic use. The Company is not responsible for injuries or damages resulting from the use or misuse of its products.
Product Labels
Please read the product brochure, product labels prior to using the product.
Please read the MSDS (Material Safety Data Sheet) provided online for caution pertaining to product handling and application.
Products are intended for use only by qualified laboratory personnel.
Prices
The prices of the Goods listed does not include packaging / handling and shipping. For shipment delivery outside of USA: taxes, insurance, duties, impositions, if any shall all be borne by the Buyer / Distributor.
Limited Product Warranty
The Company warrants that the products conform to the standards specified in the specification data sheets. If the product lot is proven not to conform to the specifications, the Company will offer a replacement product. The warranty limits the Company's liability to a replacement product or the total purchase price paid by the Buyer.
Delivery / After Delivery
The Buyer is responsible to receive the delivery of Goods and store the Goods immediately as recommended, once delivered. Please indicate if you are unavailable to receive Goods during holiday season so that we can plan to ship accordingly. Any damage or loss after delivery is not the responsibility of the Company.
Terminology
GenenPlus is the "Company" , the supplier / seller.
The products sold by the Company is the "Goods".
The "Buyer" is the person or the organization to which the Company has contracted to supply Goods.
Return Policy
The products are shipped in ice/gel packs. Owing to the temperature requirements of the products, we do not accept any cancellations or
returns on orders that are already processed.
Purchase Order / Contract Conditions
The submission of Purchase Order constitutes the buyer's agreement to the payment terms and conditions stated here, including payments terms, applicable fees or charges. All the terms and conditions apply to every sale that is made or agreed to be made by the Company. Any exceptions are at the discretion of the Company and requires a written approval from the Company.
The Buyer cannot cancel any contract without the written agreement of the Company. If this is given, the Buyer shall indemnify the Company against all losses, damages, claims or action arising out of such cancellation.
Duties / Taxes on International Shipment
In rare cases, duties / taxes are imposed by customs on international shipments. Fedex usually invoices duties / taxes to the Fedex
account used for the shipment (Genenplus Fedex account or Customer's Fedex account). In all cases, the customer is responsible for the payment of duties / taxes incurred during the shipment transit.
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